Managed IT Services

Managed IT support built around security and service.

Reduce recurring IT disruption with managed support shaped by more than 20 years of provider experience.

Protect business operations with security-minded IT support from a team that started in managed firewall.

Control support costs with a practical model built to fit real IT complexity and daily service needs.

Free internal teams for higher-impact work by shifting routine support, monitoring, and maintenance.

Work with stable technicians and service processes trusted by long-term clients since 2003.

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Our Clients

Service Consistency Clients Notice

Long-term relationships built through dependable support, security, and technical care.

I would like to thank Jay R. for helping me with my printer. He was determined to figure out what the issue was and was able to fix it. Thank you Jay for always helping when needed and doing in a timely manner.

Kelliye Ward

Purchasing Director, Southwestern Interiors

This is a great company to work with for your Managed IT Services. They have provided quick response to all of our cybersecurity and IT support issues. Give these guys a call if you need reliable IT support for your business.

Trey Mills

Oak Cliff Mirror and Glass

Michael was excellent at taking care of my problem. He replied in less than 10 minutes and fixed the problem in less than 5 minutes.

Jorge Perez

Community engagement manager, St. Philip’s School and Community Center

Rating of 5 stars for Sean Kershaw of Contego Support! I had corrupted Microsoft Authenticator and needed to rebuild a corporate Outlook account on a new phone and a new computer. Sean was outstanding in every aspect of this support effort. Friendly, knowledgeable, insightful and worked very patiently unraveling the mess I had from changes in computer and mobile phone. Thank you for your assistance.

Greg Price

Partner, Seaton Hill

I’ve had a great experience working with Contego Solutions. Their team is consistently professional, reliable, and always willing to go the extra mile to make sure everything runs smoothly.
A special thank you to Jay V, he truly stands out. Jay always takes the time to help, no matter how busy things get. He’s patient, knowledgeable, and genuinely cares about resolving issues quickly and effectively. You can always count on him to follow through and make sure nothing is left unfinished.
It’s rare to find someone so responsive and dedicated, and Jay has made a big difference in our overall experience with Contego Solutions.
Highly recommend both the company and especially Jay V for anyone looking for dependable support and excellent service.

Waleska Schell

Choice Solutions

Contego is one of the most reliable IT companies I’ve had the pleasure of working with. They resolve any problems we have quickly, and make the whole process stress free. Huge shoutout to Jay, who has always been a huge help to me. Couldn’t recommend them more!

Caitlin Coon

Account Manager, Southwestern Interiors

I couldn’t do it without the expertise of this group! By far the best MSP in the Metroplex!

Christopher Daggett

IT Manager, Propac Inc.

Contego has been my computer support for at least 8 years. I am a 2 person professional organization. I receive immediate response when I need them and they have been able to walk us through all of our problems. As a small customer I receive great service, which is not always the case with service providers. I strongly endorse the help desk at Contego.

Sean McCarter

Managing Partner, McCarter Law

Long-Term IT Support That Clients Keep Relying On

How a Banking Institution Modernized IT Without Compromising Security or Daily Operations

Facing pressure to modernize, this banking client partnered with Contego to unify security and infrastructure change with minimal risk.

How a Non-Profit Ended Recurring IT Issues with Always-On Managed Support

Facing repeated disruptions and unreliable support, the organization gained stable operations, stronger security, and a trusted IT partner.

How A Manufacturing Company Reduced Network Risk While Improving Security Confidence and Performance

With managed firewall oversight and continuous monitoring, this manufacturing company strengthened protection and improved network performance with guidance from Contego Solutions.

Awards & Certifications

Managed IT Services Built Around Reliability and Security

Practical support across your IT environment

Help Desk Support

Give users dependable technical help for daily issues, access problems, device questions, and support requests that slow productivity.

Endpoint Management

Keep workstations, laptops, and business devices managed with updates, oversight, and support that reduce disruption across your team.

Managed Firewall

Strengthen the first layer of defense with managed firewall expertise shaped by Contego Solutions’ original managed security roots.

Managed Networking

Improve network reliability with practical support for connectivity, performance, routing, switching, and business-critical access.

Backup and Recovery

Protect data with backup, archival, replication, and recovery planning designed to support continuity when disruption happens.

Cloud Solutions

Support secure cloud use with planning, migration assistance, administration, and ongoing help for the tools your team depends on.

Cybersecurity Support

Reduce risk with security design, remediation support, endpoint protection, and practical guidance tied to daily operations.

Application Support

Keep essential applications usable with support that connects software performance, user needs, and the infrastructure behind them.

IT Strategy

Make clearer IT decisions with planning support that aligns infrastructure, support needs, security priorities, and cost control.

Our Elite Partners

Proven Managed IT Experience You Can Build Around

30 Day

Average Onboarding Time

32 Min

Average Issue Resolution Time

82%

First-Call Issue Resolution Rate

IT Support That Strengthens Daily Operations

Managed IT services should do more than keep tickets moving. Your technology environment needs steady oversight, practical security, and support that helps people stay productive without adding unnecessary operational cost.

Contego Solutions approaches managed services as an extension of your business or internal IT department. That means support is aligned to the way your team works, the systems you depend on, and the level of complexity inside your environment.

From endpoint management and network support to backup planning, cloud solutions, and application support, the goal is straightforward: protect data, reduce disruption, and keep business operations moving with dependable technical execution.

Coverage Across the IT Areas That Matter

A strong managed IT model gives your organization coverage across the areas that typically create risk, downtime, and avoidable cost. Contego Solutions brings service, security, and technical depth together so your IT environment is easier to support and easier to plan around.

Help desk support for day-to-day user issues
Endpoint management for workstations and devices
Managed firewall and networking support
Backup, replication, recovery, and disaster recovery planning
Cloud solutions that support secure, productive work
Application support for critical business systems

Flexible Support for Internal Teams or Full Outsourcing

For organizations with internal IT staff, managed services can remove the burden of recurring support tasks and create room for higher-value projects. For organizations that need full outsourcing, the right provider becomes a single source for IT needs.

Contego Solutions supports both models by focusing on operational fit. The service approach is built around your existing environment, support volume, security priorities, and budget expectations rather than a one-size-fits-all package.

That flexibility matters when IT complexity grows. Your systems, users, network, cloud tools, and security posture all need consistent attention from a team that understands how technical choices affect business continuity.

Discuss Your Managed IT Needs

Get a practical path to stronger support, security, and cost control.

Security-Minded Service From an Experienced Team

Contego Solutions was founded in 2002 as a managed firewall company and expanded into full-service IT support as client needs grew. That history still shapes the managed services approach today: security is not an add-on, and customer service is not separate from technical work.

Every support model should help you reduce operational IT costs, improve reliability, and make better decisions about infrastructure. With a stable team, long-term client relationships, and more than 20 years of provider experience, Contego Solutions gives your organization a practical IT foundation that can scale with changing needs.

Frequently Asked Questions

What is included in managed IT services for my business?

Managed IT services cover everything from help desk support and system monitoring to managed firewall, backup, disaster recovery, cloud solutions, and endpoint management. You can rely on a single source to protect your data, optimize day-to-day operations, and minimize downtime. Services are designed to act as an extension of your business or IT department, so you get dependable support and security tailored to your needs.

How can managed IT services help reduce operational IT costs?

By using managed IT services, you can control costs through proactive maintenance and scalable support models. Instead of unpredictable break-fix expenses, you benefit from predictable budgeting and fewer disruptions. This approach allows your internal team to focus on strategic projects, while experts handle security, support, and infrastructure, reducing the need for in-house resources and lowering overall IT spend.

What does the onboarding process for managed IT services look like?

The onboarding process begins with a thorough assessment of your current environment, including systems, security, and workflows. Next steps typically include:

Documenting your IT assets and access
Establishing support procedures
Implementing monitoring and security tools
Clearly defining communication and escalation protocols

This process is designed to minimize disruption and ensure a smooth transition for your team.

How is pricing determined for managed IT services and what affects the cost?

Pricing for managed IT services depends on factors like the number of users, devices, locations, and the complexity of your IT environment. Flexible support models are available, including flat-rate packages and pay-by-the-hour options. The goal is to match your business needs and scale, so you only pay for the services that make sense for your operations.

What sets this managed IT services provider apart from others in Dallas?

You benefit from a Dallas-based team with more than 20 years of experience, no outsourced help desk, and a proven record of long-term client relationships. The focus is on customer service and security delivered with technical expertise. You get a true partnership, an extension of your business, with support designed for reliability, operational fit, and stability through market cycles.