IT Outsourcing Services

IT support built to protect daily operations.

Outsourced IT backed by client relationships dating to 2003 when support drains your team.

Firewall roots from 2002 brought into full IT outsourcing support when security gaps add risk.

Outsourced IT helps reduce operational load and support higher-impact work when costs are hard to control.

Direct support team helps stabilize daily work without an outsourced help desk when tickets slow users down.

Contego supports environments ranging up to about 1,300 outsourced users when infrastructure needs depth.

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Clients Supported by Contego

Trusted IT Support That Stays Accountable

Long-term client relationships reflect steady service, security focus, and technical depth.

Contego is one of the most reliable IT companies I’ve had the pleasure of working with. They resolve any problems we have quickly, and make the whole process stress free. Huge shoutout to Jay, who has always been a huge help to me. Couldn’t recommend them more!

Caitlin Coon

Account Manager, Southwestern Interiors

I would like to thank Jay R. for helping me with my printer. He was determined to figure out what the issue was and was able to fix it. Thank you Jay for always helping when needed and doing in a timely manner.

Kelliye Ward

Purchasing Director, Southwestern Interiors

I’ve had a great experience working with Contego Solutions. Their team is consistently professional, reliable, and always willing to go the extra mile to make sure everything runs smoothly.
A special thank you to Jay V, he truly stands out. Jay always takes the time to help, no matter how busy things get. He’s patient, knowledgeable, and genuinely cares about resolving issues quickly and effectively. You can always count on him to follow through and make sure nothing is left unfinished.
It’s rare to find someone so responsive and dedicated, and Jay has made a big difference in our overall experience with Contego Solutions.
Highly recommend both the company and especially Jay V for anyone looking for dependable support and excellent service.

Waleska Schell

Choice Solutions

Contego has been my computer support for at least 8 years. I am a 2 person professional organization. I receive immediate response when I need them and they have been able to walk us through all of our problems. As a small customer I receive great service, which is not always the case with service providers. I strongly endorse the help desk at Contego.

Sean McCarter

Managing Partner, McCarter Law

I couldn’t do it without the expertise of this group! By far the best MSP in the Metroplex!

Christopher Daggett

IT Manager, Propac Inc.

Rating of 5 stars for Sean Kershaw of Contego Support! I had corrupted Microsoft Authenticator and needed to rebuild a corporate Outlook account on a new phone and a new computer. Sean was outstanding in every aspect of this support effort. Friendly, knowledgeable, insightful and worked very patiently unraveling the mess I had from changes in computer and mobile phone. Thank you for your assistance.

Greg Price

Partner, Seaton Hill

This is a great company to work with for your Managed IT Services. They have provided quick response to all of our cybersecurity and IT support issues. Give these guys a call if you need reliable IT support for your business.

Trey Mills

Oak Cliff Mirror and Glass

Michael was excellent at taking care of my problem. He replied in less than 10 minutes and fixed the problem in less than 5 minutes.

Jorge Perez

Community engagement manager, St. Philip’s School and Community Center

Outsourced IT Support Built for Continuity

How a Banking Institution Modernized IT Without Compromising Security or Daily Operations

Facing pressure to modernize, this banking client partnered with Contego to unify security and infrastructure change with minimal risk.

How a Non-Profit Ended Recurring IT Issues with Always-On Managed Support

Facing repeated disruptions and unreliable support, the organization gained stable operations, stronger security, and a trusted IT partner.

How A Manufacturing Company Reduced Network Risk While Improving Security Confidence and Performance

With managed firewall oversight and continuous monitoring, this manufacturing company strengthened protection and improved network performance with guidance from Contego Solutions.

Awards & Certifications

IT Outsourcing Services That Protect Daily Operations

Comprehensive support across core IT needs

Managed IT Support

Get day-to-day IT management, monitoring, and support that reduces disruption, controls costs, and keeps users productive across your environment.

Help Desk Support

Give employees a clear support path for access issues, device problems, software questions, and recurring tickets without adding internal headcount.

Managed Firewall

Strengthen perimeter protection with managed firewall expertise from a company that began in firewall services and expanded into full IT support.

Network Management

Improve network reliability with practical support for connectivity, performance, configuration, and troubleshooting across business-critical systems.

Endpoint Management

Keep workstations and devices better controlled through endpoint management that supports security, consistency, and smoother employee productivity.

Backup & Recovery

Protect business data with backup, disaster recovery, storage, archival, replication, and recovery planning aligned to operational risk.

Cloud Solutions

Support cloud services with planning, migration guidance, management, and troubleshooting that help users work securely and effectively.

Application Support

Reduce application slowdowns and user friction with support that connects software performance, access, vendors, and infrastructure needs.

Professional Services

Add senior technical capacity for projects, upgrades, security improvements, and infrastructure decisions when internal teams need help.

Our Elite Partners

Proof Built Through Long-Term IT Support

Companies Supported

32 min

Average Issue Resolution Time

82%

First-Call Resolution Rate

Reduce IT Disruption Without Adding Headcount

Outsourcing IT should make daily operations steadier, not harder to manage. Contego Solutions works as an extension of your business or internal IT department, supporting the infrastructure, endpoints, users, and security controls that keep work moving.

The service is built around practical fit: dependable support, clearer accountability, managed services, professional services, and security-minded operations. That means your team can spend less time chasing routine tickets, network issues, backups, firewall concerns, and application support gaps.

Founded in 2002 and expanded from managed firewall into full-service IT support, Contego brings long-term perspective to environments where reliability, cost control, and service quality all matter.

A Single Source for Core IT Operations

IT outsourcing works best when the provider can handle the connected parts of your environment, not just isolated tickets. Contego Solutions supports the day-to-day systems and deeper infrastructure needs that affect uptime, productivity, and risk.

Help desk and user support for recurring employee issues
Managed firewall and security-focused network protection
Endpoint management to keep devices better controlled
Backup, disaster recovery, storage, archival, and replication support
Cloud solutions and application support for business continuity

This gives your organization a practical single source for IT needs while keeping internal resources focused on higher-impact work.

Support That Fits Your Internal IT Model

Your organization may need complete outsourced IT, added capacity for an internal team, or specialized help with networking, security, backup, and cloud projects. Contego Solutions can align support around the way your business already operates.

That fit matters. Some clients need a fully managed support model, while others need professional services that remove bottlenecks without replacing internal expertise. The goal is to protect data, improve network performance, reduce disruption, and help technology serve the business instead of slowing it down.

With client relationships dating back to 2003, Contego brings continuity and operational familiarity to IT environments that need steady execution over time.

Discuss Your IT Outsourcing Fit

Get a practical support model that fits your operations

Security and Service in the Same Conversation

IT outsourcing should not separate support quality from security. Contego Solutions started as a managed firewall company, so protecting operations has been part of the service model from the beginning. Today, outsourcing can include managed firewall, endpoint protection, security design, remediation support, backup and disaster recovery, and broader managed services.

That approach helps your business reduce operational IT costs without treating risk as an afterthought. The right support model gives users a clearer path for help, leadership better visibility into recurring issues, and technical decision-makers a partner that understands both infrastructure and service expectations.

Customer Service and Security delivered with Technical Expertise remains the operating standard.

Frequently Asked Questions

What is included in your IT outsourcing services offering?

IT outsourcing services provide comprehensive support for your entire IT environment, including help desk support, managed firewall, endpoint management, backup and disaster recovery, cloud solutions, and application support. You gain a single source for day-to-day IT needs as well as deeper infrastructure management, all delivered by a Dallas-based team. This approach ensures your business is protected, efficient, and able to focus internal resources on higher-value projects.

What business outcomes can I expect from IT outsourcing services?

By using IT outsourcing services, you can expect:

Reduced operational IT costs and minimized downtime
Better protection of your data and systems
Improved productivity for your staff
Access to technical expertise that aligns with your business priorities
A more stable and secure IT environment, without the need to add headcount

How does the onboarding process work for outsourced IT support?

The onboarding process begins with a thorough assessment of your current IT environment and business goals. After understanding your specific needs, a tailored support plan is created to cover areas such as network management, user support, and security. The transition is managed by experienced Dallas-based staff, so your team experiences minimal disruption and clear communication throughout each phase.

How are IT outsourcing services priced and what factors impact the cost?

Pricing for IT outsourcing services is based on the size and complexity of your environment, the number of users, and the specific support requirements you have. Flexible models are available, including all-inclusive managed services or a pay-by-the-hour approach, allowing you to control costs while getting the level of coverage you need. A detailed quote is provided after discussing your environment and support priorities.

What makes your IT outsourcing services different from other providers?

You benefit from a provider that has been delivering IT outsourcing since 2002 with a focus on customer service, security, and technical expertise. All support is handled by a Dallas-based team, never outsourced, ensuring consistency and local accountability. Long-term client relationships, stable staff, and a history of supporting organizations through disruption set this approach apart as an extension of your business, not just a vendor.