Customer Response Center
The foundation of Contego’s Customer Response Center is our 24×7 Network Operations Center and our Help Desk. The Customer Response Center is based upon proprietary monitoring software that proactively monitors designated systems to identify emerging issues before they can disrupt IT operations. Contego’s tools continuously monitor devices and when they detect a potential problem, they generate alerts to notify designated support people.
Customer Response Center = IT Assistance
Contego’s Customer Response Center is manned domestically by technical experts that are Contego employees. The Customer Response Center is available to business of all sizes; yet it is primarily geared to organizations with less than 1,000 users.
The Customer Response Center may be contacted by email, web, instant chat or phone. Helpdesk support services feature easy job initiation, strict job ticket tracking until problem resolution, web-accessible task logs for up-to-date status, comprehensive service reporting, and by-the-minute invoicing to make sure customers are billed only for the services they receive.