Tell us how we did!
Overall, how satisfied were you with the service you received?
Was your problem resolved?
How was your problem resolved?
The help desk resolved the problem
A coworker resolved the problem
By a technician sent by the help desk
I resolved the problem myself
Listed below is a series of statements. Please indicate your level of agreement with each statement
My request was answered promptly
The person who responded to the request was courteous
The person who responded to the request understood my problem
How long did it take to resolve the problem from the time you first contacted the help desk?
Problem was resolved immediately
Less than two hours
Two to three hours
Four to eight hours
Two working days
More than two working days
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Contego Solutions LLC
2211 Commerce St, Ste 100
Dallas, TX 75201
214.580.2065 - main
214.580.2069 - support
214.853.9157 - fax
© Contego Solutions L.L.C. 2011